Thursday, March 7, 2013
Building a Relationship vs. Making a Sell...
We just received the best compliments from a customer and a fellow farm breeder!
At a seminar held by fellow alpaca breeder, our recent customer told them and the other participants of their great experience with us during their visit to
OUR farm and subsequent purchase. Our farm friends were kind enough to send us an email letting us know of these compliments, as well as adding their own kind words!
"...[our customer] was very impressed with you guys. She said your animals were so well behaved and you have a great herd. At our seminar on Saturday, we talked about how responsive and informative you are and we told our attendees that you set the bar on customer service. Keep up the great work!"
Now, that is the kind of thing you need to hear to remind you that EVERYTHING you do and say is a reflection on you as a person, on your farm, and your animals. It isn't just a childhood saying... Treat others the way you would want to be treated.
Yes, we sold an alpaca, but more importantly -- we built a solid business relationship, we made new friends, and as the 'cherry on top' we received word of mouth advertising.
"QUALITY ALPACAS IN COLOR. EXCEPTIONAL SERVICE IN BLACK AND WHITE." This is our farm motto and we live by it!
We welcome informative chats, love to show our alpacas to you, and enjoy mentoring new farms for their success. Don't hesitate, email us any time at
[email protected].