Cancellation Policy

1. General

YaYa's Alpaca Farm is committed to providing exceptional service in a timely manner. Unfortunately when a customer cancels without giving enough notice, it prevents another customer from being served. No shows and late cancellations have an impact on service quality while punishing customers who show up early or on time. For these reasons YaYa's Alpaca Farm has implemented a cancellation policy that will be strictly observed.

2. Full Payment

When registration is complete we receive your full payment. 

An online confirmation email will be sent to you at the time of registration and payment. This email serves as confirmation of your registration. Check Spam folder as well. If you do not receive confirmation please call/email: 816-255-8146/[email protected]

3. Cancellation Request

Cancellation requests may be submitted by phone, email or in person. Please note that refunds will be processed in the original form of payment. If you have any questions or concerns about our cancellation policy, please contact us at 816-255-8146.

In leu of cancellation/refund, you may transfer your tickets to another available date/time and/or person(s). Please contact us by phone 816-255-8146 for more information.  Tickets may not be transferred between Tours and Special Events.

4. Refund Policy

• Refund requests made more than 5 business days prior to your scheduled tour/event will not be subject to administration fees.
• Refund for no call, no show will not be refunded. We understand life events occur, please contact us instead of not calling or no show.
• No refunds or transfers will be issued on the day of, or after, the scheduled Tour or special events (i.e. Christmas event)
• In the event of closure do to weather; You will be notified by email as entered when purchasing your ticket. Tickets will be rescheduled or refunded prior to the scheduled date/time. All others will be treated as a no call no show. Email: [email protected] or phone: 816-255-8146.

Conditions of Purchase

By purchasing admission to YaYa’s Alpaca Farm, you acknowledge and agree to the following:Assumption of Risk – A working farm is a wonderful place to explore, but it also comes with natural risks. Slips, trips, falls, bites, or other accidents may occur. 

1. Liability – YaYa’s Alpaca Farm, its owners, staff, and volunteers are not responsible for accidents, injuries, illnesses, or loss/damage of personal property or life. 

2. Guest Responsibility – For everyone’s safety and enjoyment, guests must follow staff instructions and posted guidelines. Children must remain under the direct supervision of a parent or guardian at all times. Children 3 and Under – For the safety of both guests and alpacas, all children age 3 and under must remain in a stroller or wagon throughout the visit. No exceptions. 

3. Weather & Farm Conditions – Tours take place rain or shine unless we determine conditions are unsafe. Please come prepared with weather-appropriate clothing and footwear for the farm environment. 

4. Refunds & Rescheduling – If the farm must close due to safety concerns, guests may reschedule their visit or receive a refund. By completing your purchase, you confirm that you have read, understood, and accepted these conditions. 

WARNING Under Missouri law, an equine activity sponsor, an equine professional, a livestock activity sponsor, a livestock owner, a livestock facility, a livestock auction market, or any employee thereof is not liable for an injury to or the death of a participant in equine or livestock activities resulting from the inherent risks of equine or livestock activities pursuant to the Revised Statutes of Missouri. 537.325

?? Final Note Our alpacas are gentle, curious, and love visitors — but safety and respect keep everyone happy. 

Thank you for taking the time to read this before your visit. 
Many Blessings, Mr. & Mrs. YaYa, Family & Alpacas